FAQs
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General Information
Q. When will my order ship?
All orders are processed within 1-3 business days(excluding holidays) or sooner.
Q. How do I track my package?
Packages can be tracked using the supplied tracking number in your shipment confirmation email. Please ensure that your shipping address is accurate as we are not responsible for orders with incorrectly supplied addresses, orders lost in the Mail, or unclaimed or refused packages.
Q. How much is shipping?
Shipping costs are automatically calculated during checkout. After adding items to your cart, proceed to the checkout page where you will be offered shipping options and their prices.
Q. What is your Return Policy?
We are pleased to offer an exchange or store credit for returns within 7 days of receiving your order.
To be eligible for a store credit or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. No refunds will be given. Shipping fees are not refundable.
Return shipping will only be paid by Fly VSJ if the return is a result of our error (wrong merchandise received or defective item). Otherwise, the customer is responsible for all return shipping.
To start an exchange/store credit, you must contact us atvsj@flyvsj.com. If your item(s) are approved, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for all return shipping costs.
You can always contact us with any exchange/store credit questions atvsj@flyvsj.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately (within 7 days) if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
To qualify for an exchange or store credit, you must meet the following requirements: 1. Merchandise must be unworn and unwashed and have all tags attached. We cannot accept returns of items that have been worn, soiled damaged, and without tags still attached. 2.Sales items cannot be returned for store credit.
NON-RETURNABLE ITEMS INCLUDE FORMAL DRESSES, SEQUINED WEAR, BODYSUITS, HATS, MASKS, GLASSES, JEWELRY, ACCESSORIES, RESORT/SWIMWEAR, INTIMATE APPAREL, AND ITEMS THAT HAVE BEEN MARKED AS ON SALE.
We reserve the right to refuse any returns that do not meet our requirements including signs of wear, the smell of fragrances, and smoke.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure that you get what you want is to return the item you have, and once the return is approved and accepted, make a separate purchase for the new item.
Exchanges/store credits will be processed within 3-4 business days. You will be notified via email once processed.